Auckland is at Alert Level 3. The rest of New Zealand is at Alert Level 2.
Practical solutions and real progress for people with unresolved claims.
If you need an engineer to carry out a damage assessment, we’ve prepared some information to make the process easier.
If you have a dispute that cannot be resolved by negotiations between you, your case manager and your insurer or the Earthquake Commission (EQC), or where experts disagree on the method of repair, we can assist through the GCCRS Internal Dispute Resolution Service (IDRS).
GCCRS takes the lead on coordinating with all agencies involved in your claim to ensure a streamlined resolution process. We know this is about more than settling your claim – it's also about getting your life back on track.
30 July 2020
Applications for the Government on-sold ex-gratia payment must be completed by 14 October 2020.
12 November 2019
GCCRS is now able to better help people in an over cap on-sold property who are wanting help to settle their claim – free of charge.
9 October 2019
The Greater Christchurch Claims Resolution Service has resolved 608 insurance and EQC claims in its first year in operation.