Practical solutions and real progress for people with unresolved claims.
If you need an engineer to carry out a damage assessment, we’ve prepared some information to make the process easier.
If you have a dispute that cannot be resolved by negotiations between you, your case manager and your insurer or the Earthquake Commission (EQC), or where experts disagree on the method of repair, we can assist through the GCCRS Internal Dispute Resolution Service (IDRS).
GCCRS takes the lead on coordinating with all agencies involved in your claim to ensure a streamlined resolution process. We know this is about more than settling your claim – it's also about getting your life back on track.
12 November 2019
GCCRS is now able to better help people in an over cap on-sold property who are wanting help to settle their claim – free of charge.
9 October 2019
The Greater Christchurch Claims Resolution Service has resolved 608 insurance and EQC claims in its first year in operation.
16 August 2019
Homeowners of over-cap onsold properties in Canterbury can now apply for an ex-gratia Government payment to have their homes repaired.
19 July 2019
12 April 2019
Have your say on how EQC handles future natural disasters by making a submission to the Public Inquiry into the Earthquake Commission.
14 March 2019
Homeowners can now access more information about a property’s previous Earthquake Commission claims.
13 November 2018
The Greater Christchurch Claims Resolution Service has had its doors open for one month, and is already making a difference for Christchurch homeowners.
9 October 2018
Minister for Greater Christchurch Regeneration Dr Megan Woods launched the Greater Christchurch Claims Resolution Service (GCCRS) today in the GCCRS office in Christchurch.
On this site you will find information on how we will tailor our case-managed approach to meet your situation, and how we will work with you to get your life back on track. Use the menu at the top of this page to learn more.