Greater Christchurch Claims Resolution Service Announcement

Christmas holiday office closure: Our phone lines, public counter service and online support will close on Tuesday 24 December at 4:30pm and re-open on Friday 3 January at 8:30am.

If you email us or register a new case online during the holidays, we'll respond to your query when we re-open in the New Year. You can still access your information on the GCCRS portal 24 hours a day, 7 days a week during the holiday period.

We wish you a safe and happy Christmas and look forward to working with you in 2020.

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Greater Christchurch Claims Resolution Service Announcement

Christmas holiday office closure: Our phone lines, public counter service and online support will close on Tuesday 24 December at 4:30pm and re-open on Friday 3 January at 8:30am.

If you email us or register a new case online during the holidays, we'll respond to your query when we re-open in the New Year. You can still access your information on the GCCRS portal 24 hours a day, 7 days a week during the holiday period.

We wish you a safe and happy Christmas and look forward to working with you in 2020.

Greater Christchurch Claims Resolution Service

Practical solutions and real progress for people with unresolved claims. Contact us

How do I find an engineer

If you need an engineer to carry out a damage assessment, we’ve prepared some information to make the process easier.

Resolving disputes

If you have a dispute that cannot be resolved by negotiations between you, your case manager and your insurer or the Earthquake Commission (EQC), or where experts disagree on the method of repair, we can assist through the GCCRS Internal Dispute Resolution Service (IDRS).

How do we work

GCCRS takes the lead on coordinating with all agencies involved in your claim to ensure a streamlined resolution process. We know this is about more than settling your claim – it's also about getting your life back on track.

News and notices

  • GCCRS provides free help for on-sold claimants

    Date published:

    GCCRS is now able to better help people in an over cap on-sold property who are wanting help to settle their claim – free of charge.

  • 608 claims solved by GCCRS in first year

    Date published:

    The Greater Christchurch Claims Resolution Service has resolved 608 insurance and EQC claims in its first year in operation.

  • Onsold homeowners can now apply for government payment

    Date published:

    Homeowners of over-cap onsold properties in Canterbury can now apply for an ex-gratia Government payment to have their homes repaired.

  • How to engage an engineer

    Date published:

    If you need an engineer to carry out a damage assessment, we’ve prepared some information to make the process easier.

  • Submissions open for EQC Inquiry

    Date published:

    Have your say on how EQC handles future natural disasters by making a submission to the Public Inquiry into the Earthquake Commission.

  • Easier access to past claim information

    Date published:

    Homeowners can now access more information about a property’s previous Earthquake Commission claims.

  • First month of GCCRS sees fourteen cases resolved

    Date published:

    The Greater Christchurch Claims Resolution Service has had its doors open for one month, and is already making a difference for Christchurch homeowners.

  • GCCRS launched

    Date published:

    Minister for Greater Christchurch Regeneration Dr Megan Woods launched the Greater Christchurch Claims Resolution Service (GCCRS) today in the GCCRS office in Christchurch.

  • Welcome to the GCCRS website

    Date published:

    On this site you will find information on how we will tailor our case-managed approach to meet your situation, and how we will work with you to get your life back on track. Use the menu at the top of this page to learn more.

  • View all news and notices