Greater Christchurch Claims Resolution Service Announcement

Service changes due to COVID-19:
GCCRS is temporarily suspending our walk-in service due to the current COVID-19 Alert Levels in Auckland and the rest of New Zealand.
If you would like to request a meeting please call 0508 624 327.
For more information about COVID-19 and Alert Levels in New Zealand visit https://covid19.govt.nz/

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Greater Christchurch Claims Resolution Service Announcement

Service changes due to COVID-19:
GCCRS is temporarily suspending our walk-in service due to the current COVID-19 Alert Levels in Auckland and the rest of New Zealand.
If you would like to request a meeting please call 0508 624 327.
For more information about COVID-19 and Alert Levels in New Zealand visit https://covid19.govt.nz/

Greater Christchurch Claims Resolution Service

Practical solutions and real progress for people with unresolved claims. Contact us

How do I find an engineer

If you need an engineer to carry out a damage assessment, we’ve prepared some information to make the process easier.

Resolving disputes

If you have a dispute that cannot be resolved by negotiations between you, your case manager and your insurer or the Earthquake Commission (EQC), or where experts disagree on the method of repair, we can assist through the GCCRS Internal Dispute Resolution Service (IDRS).

How do we work

GCCRS takes the lead on coordinating with all agencies involved in your claim to ensure a streamlined resolution process. We know this is about more than settling your claim – it's also about getting your life back on track.

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