About

Greater Christchurch Claims Resolution Service (GCCRS) is a major Crown initiative that provides homeowners with free, independent support to resolve outstanding residential insurance claims stemming from the 2010-2011 earthquakes.

We provide free facilitation and determination services and access to engineering, legal and well-being support, tailored to your individual needs.

GCCRS is part of a package of initiatives developed in response to the Report of the Independent Ministerial Advisor to the Minister Responsible for the Earthquake Commission in April 2018. The report provided advice to speed up the resolution of outstanding EQC claims as a result of the 2010/2011 Canterbury earthquakes.

GCCRS is hosted and operated by the Ministry of Business, Innovation and Employment (MBIE), with support from Treasury, EQC and Southern Response, as well as organisations such as Engineering New Zealand, Community Law Canterbury and private insurers.

We work with these and other agencies on your behalf to ensure a streamlined, cross-agency resolution process to help you move forward with confidence.

Four specialist advisory groups - engineering, legal, wellbeing and homeowner - have been established as part of the system-wide approach to support GCCRS help people with unresolved claims. The GCCRS Advisory Committee advises on matters crucial to the resolution of outstanding claims.